Right of withdrawal
7.1 Only if the Customer who stipulates the contract is a final Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity carried out), will he have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, starting from the day of receipt of the products purchased on the site.
7.2 To exercise the right of withdrawal, the Customer must send a registered letter to Art Interiors SRL, Via Delle Industrie 53 - 31010 Fonte (TV) within fourteen (14) working days starting from the day of receipt of the Products, specifying the no. of the Order and the code/s of the article/s for which it intends to exercise the right of withdrawal.
7.3 After receiving the e-mail referred to in the previous article, the Customer will receive all the instructions for returning the Product(s).
7.4 The right of withdrawal is subject to the following conditions:
- the returned Products must be returned in their entirety and not on parts or components of them even in the case of kits;
- the returned Products must not have been used, washed or damaged;
- returned Products must be returned in their original undamaged packaging;
- the returned Products must be delivered to the courier within fourteen (14) working days starting from the date on which you received the products;
7.5 If the right of withdrawal is exercised by the Customer in accordance with the previous conditions (7.4), the Seller is required to reimburse the sums paid by the Customer within and no later than 30 days from material receipt by the Seller of the returned products. Normally the re-credit by the Seller of the amount initially withdrawn takes place very quickly, but the times according to which the re-credit will actually be visible to the Customer will depend on his bank, credit card institution or Paypal.
7.6 In the event of a return, the only costs to be borne by the Customer will remain the initial shipping costs of the order of the products purchased.
7.7 The Seller also undertakes to bear the initial shipping costs of the products, exclusively in the event of damage to the same due to transport or errors in shipping by the Seller itself. Only in these cases, the Seller will also refund the amount that the Customer paid for shipping costs. The Seller will send an express courier to collect the Product from the address indicated by the Customer.
7.8 For the return, the Customer must only use the Courier indicated by the Seller in the return instructions: in this way the Customer will not have to pay the costs charged to him for returning the purchased products in person because this payment will be made, for his account, directly from the Seller. Subsequently, the Seller, with the exception of the provisions of the previous point (7.7) and for cases of return due to product defect, will withhold from the refund due to the Customer an amount equal to the cost previously incurred for the shipment and delivery to the Customer's home of the purchased products.
Furthermore, from the moment of delivery of the purchased products to the shipper indicated by the Seller in the online return form, the Seller releases the Customer from any liability in the event of loss or damage to the products during transport.
7.9 The Customer, respecting the conditions of point (7.4), can return the products directly to our company.
7.10 In case of exercise of the right of withdrawal, the Seller will provide for the corresponding refund, within 30 days from the date of receipt by the same of the returned Products according to the methods indicated above, by crediting the amount to be refunded with the same payment methods chosen by the Customer at the time of the Order.
7.11 In the event of exercising the right of withdrawal without complying with the methods indicated above (e.g. beyond the 14 days established by law, or without having followed the instructions for the return), the Seller will send the purchased Products back to the Customer also charging him for the additional shipping costs.
Product guarantee
8.1 The Seller is responsible for any defect in the products offered on the site, including the non-compliance of the articles with the products ordered, in accordance with the provisions of Italian law.
8.2 If the Customer has entered into the contract as a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity carried out), this guarantee is valid on condition that both conditions are met indicated below:
- the defect occurs within 24 months from the date of delivery of the products;
- the Customer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter;
8.3 In particular, in the event of non-compliance, the Customer who has entered into the contract as a Consumer will have the right, at the choice of the Seller, to obtain the restoration of conformity of the products without charge, by means of repair or replacement.
8.4 All return costs for defective products will be borne by the Seller.
Contacts
For any information request you can contact us at the following address:
Art Interiors SRL, Via Delle Industrie 53 - 31010 Fonte (TV)
or by email at art.interiors99@legalmail.it